Agent Portal for Logistics

Overview

Self-service web portal built for logistics agents across Worldwide, enabling them to manage shipments, create waybills, track deliveries, and handle bookings without relying on head office staff. The portal serves 200+ active agents processing thousands of shipments daily.

The Challenge

Agents previously relied entirely on head office staff to create waybills and process bookings, causing bottlenecks, delays, and inefficiencies. During peak hours, agents had to wait hours for simple tasks. No visibility into shipment status or commission calculations. The manual process was error-prone and difficult to scale as the agent network grew.

The Solution

Built a comprehensive agent portal with real-time access to core logistics operations. Implemented automated waybill generation, booking management, shipment tracking, and commission calculation. Designed intuitive workflows optimized for mobile devices since many agents work on-the-go. Integrated tightly with the main ERP system for seamless data synchronization.

Results & Impact

• Reduced waybill creation time from 30 minutes to 2 minutes
• 95% of agent requests now self-service (vs 0% before)
• Head office workload reduced by 80%
• Agent satisfaction score improved to 4.5/5
• 200+ active agents onboarded and trained
• Processing 5,000+ agent-initiated shipments weekly
• Zero data sync issues with main ERP system

Key Features

• Automated waybill creation & printing
• Real-time shipment tracking
• Booking management system
• Digital proof of delivery
• Document upload & management
• Mobile-optimized interface